FAQ's
How do I choose a beautiful, flattering swimsuit?
You can find the information and details on each product page to find the perfect style. Use our Fit Guide for size chart information by brand. If you still have questions, Contact Us in order to receive fit and style guidance from one of our trained fit specialists.
Do I need to setup an account to order from SWIMSTYLE?
No, you can checkout as a guest. However, by setting up an account, you willl be able to review all your purchases, track your orders, and save your address and billing details for future orders.
How do I sign into my account?
Enter your email address and password on the My Account Login page.
How do I reset my password?
You can easily reset your password on the My Account section of our website by clicking on the 'Forgot Your Password?' link.
Why is my promo code not working?
Occasionally, we run promotions that require the use of a promo code. There are a few reasons why promo codes may not work: codes are not combinable, exclusions, minimum order value required, limited use, one code per order, or code expired.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover and PayPal.
How do you keep my private information safe?
Your credit card and personal information are securely encrypted while your order is placed and are not stored. We have SSL encryption and security measures in place to ensure your private information is safe. Refer to our Privacy Policy for additional details.
When will my method of payment be charged?
The financial institution associated with your method of payment will place an authorization on your account until we charge your order. The authorization usually appears as a pending charge on your account. Within 24 business hours of receiving an order confirmation we will charge your method of payment for the full order amount. Your order will ship as per the shipping method selected when the order was placed. In the case of pre-order items, your item(s) will ship by the date specified. You will receive shipping confirmation(s) when your item(s) ship.
How long after an order has been placed can I expect it to ship?
Orders are processed and shipped within 1-2 business days.
Where do you ship?
Please refer to our Shipping Page to view available shipping destinations.
What is your return policy?
You may return Non-Clearance item(s) within 30 days of purchase as long as items are in original condition, unworn, unwashed, with all tags attached, and panty protective strip intact. Refer our Returns Policy page for full details.
How do I initiate a return?
To initiate a return, please review instructions on our Returns Policy page.
How long will it take to process my return?
After we received your item(s), please allow 5-10 business days for your return to be processed and 48-72 hours for the refund to post to your original payment method.
How do I initiate an exchange?
To make an exchange simply place a new order for the desired style(s) and return unwanted item(s). See our Returns Page for detailed instructions.
Why was my original shipping charge not refunded?
All shipping charges are non-refundable.
Do you charge sales tax?
State laws require that we charge applicable sales tax on orders shipped to addresses in the following states and U.S. territories: AR, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, NC, NE, NJ, NV, NY, OH, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. We do not collect sales or use tax in states or US territories other than those in which we have a physical presence or are otherwise required to collect tax by law. Your purchase for delivery to these states may be subject to sales or use tax unless the purchase is specifically exempt. The laws of these states may require that a consumer's sales or use tax be paid annually on the appropriate tax forms. Please note that there is no exemption from state sales or use tax based merely on the fact that a purchase is made over the Internet or by other remote means.
Can I change my order after it has been placed?
We may be able to make changes to your order if you contact us before it is processed and shipped. We will do our very best to accommodate change requests but cannot guarantee order changes. Order change requests may delay expected delivery date.